Your plan determines the members, rows, storage and AI Credits available to your Workspace, and which features are enabled. Current plans and prices are published on our pricing page and stated in your order. The binding allowance of a plan or a credit pack is its number of AI Credits.
AI Credits are consumed by the parts of the Service that call an AI or OCR system: optical character recognition of uploaded documents, extraction of structured values into your tables, embeddings used for matching and search, classification and auto-organisation, and document generation where it uses an AI step. Actions that do not call those systems, such as manual editing, filtering, tabular import, exporting or sharing, do not consume AI Credits.
Documents are an estimate. Where the pricing page, the application or any other material expresses an allowance or a pack as a number of documents, that figure is indicative only and assumes about 1,000 AI Credits for a one-page document. What a document actually consumes depends in particular on its number of pages, the schema of the table it is extracted into, the number and nature of the values to extract, matching against your other data, and any re-processing or retry you or the Service trigger. A document may therefore consume more, or fewer, AI Credits than the estimate, and no number of documents is guaranteed. The AI Credits a document consumed are shown in its processing history. The number of AI Credits an operation consumes reflects what the underlying AI and OCR processing costs; we may adjust it for future processing, and we give notice under section 23 of a change that materially increases it.
AI Credits included in a plan are allocated each month on the billing day, including for annual plans. Unused included credits do not carry over to the following month.
Additional AI Credits are sold as prepaid packs, shown with their price and, where applicable, their volume discount at the time of purchase. A discount is given as additional AI Credits in the pack, not as a reduction of the invoiced amount. Purchased credits are credited to the Workspace that bought them once the payment is received, and are used after the included credits and any bonus credits, up to the monthly spending limit you set in the application. Purchased credits have no cash value, cannot be transferred to another Workspace, and are not refundable except where section 6 or mandatory law provides otherwise; where a purchase is refunded, reversed or charged back, the corresponding credits are removed. Credits left unused when a Workspace is closed lapse.
Limits are checked when work starts, not continuously while it runs. Work already in progress — a processing step already under way for a document, or any other operation already started — is completed even where it takes usage beyond a limit, so that your Content is never left half-processed. Actual usage may therefore exceed a stated limit for a period (for example, an allowance of 50 documents may end the month at 53). Such an excess is not a breach of this Agreement by us, does not entitle you to any refund, credit or compensation, and does not entitle you to exceed the limit again. Where additional usage is enabled, the AI Credits consumed by such an excess are drawn from your purchased credits; otherwise they are not charged. If your usage persistently exceeds your plan's limits, we may ask you to change plan.
When your Workspace exhausts its AI Credits or reaches a plan limit, AI processing is paused rather than cancelled. Queued work is held, and new work that would consume credits is queued. You keep full access to your Workspace and can still upload, read, edit, import, export and share; actions that would add rows, storage or members beyond a limit are refused until there is room again. Queued work resumes automatically when additional capacity is available or a new monthly period begins; nothing is discarded because of a pause. Time-sensitive processing therefore depends on sufficient capacity being available.